How I got started in travel: Agent Spotlight
I started working in the travel industry at the age of 18. Growing up in the Netherlands, I was always intrigued by maps and the world. A passion for travel was instilled in me at a young age by my parents.
It’s been 22 years since my very first job in the travel industry which was at Solmar Tours, a Spanish tour operator, specializing in the East Coast of Spain. That was followed by jobs at Disneyland Paris and D-Reizen (the largest travel agency in the Netherlands). At age 30 I moved to Boulder, Colorado with my husband who I met while working at Disney. That’s where I started working for James Travelpoints which became FROSCH in October 2010. Time flies when you are having fun!
Over these years I have seen many changes in the travel industry, which has been a challenge but also an incredible ride, for no day is boring as a travel agent. You learn new things every day which makes it all very interesting and fun.
After 22 years in the industry there are a couple of things that really became extremely important to me, which is my special personalized service that I like to give my clients and which I think they deserve. And I know now that for many people the online travel websites are not always the right direction to go to while planning a vacation because of this personal service that is missing. I want to help my client in the best way possible, not just planning a dream vacation, but so many other things that come in play when you start helping a new client, or an old client, even a referral. Every client gets from me all the time and attention they deserve, whether it’s a hotel reservation, an airline ticket, a 3-week vacation to Europe, a cruise, a honeymoon, a week on the beaches of Mexico, no matter which destination no matter what kind of vacation.
And it all starts by listening and understanding out what is important for my client on this trip, by asking the right questions and to try to come to the same level as what the clients is thinking, and using my experience to answer all their questions.
There are so many factors that come in play to make a vacation really a success, such as making dinner reservations prior to arriving, or making sure the room is in an excellent location, sometimes getting an upgrade through our FROSCH hotel programs. Through the years I made lots of great contacts with the hotels. I work together with them on a daily basis so it’s important for me that they know how important my clients are to me, and I will always do my best to give any request they have extra attention or even arrange little surprises to make a special vacation even more special.
Unfortunately, travel can also sometimes be hard; unexpected things can happen, whether it’s volcano eruptions, hurricanes, winter storms, airports closing, cancellations…those are the moments that I am here also for my clients, understanding the position that my clients are in, and working with them to found the right solution. Making them happy is extremely important to me, even if that’s working a bit longer, that’s no problem for me– at least I can sleep well that night!
I want to make sure my clients know that I am thinking about them, so I will reach out to them, even before they reach out to me. I want them to know they are in good hands, and that I will do anything to make their vacation a success from the first moment they call me or step into the office. Every day when I go to work that is my goal to make this happen.
Over the years I’ve received the sweetest emails from my clients which I cherish and make me only want to do even a better job; it’s very motivating to receive these emails which is why I’ve shared a few of my favorites here!